Critical Skills® (Soft Skills)


Critical Skills® is a one-day program offered throughout the year. In-house training is also available.

Upcoming Classes

Dec. 17, 2019 – ABC Training Center, Madison
Mar. 19, 2020 – ABC Training Center, Madison

Class Times: 7:30 a.m. to 3:30 p.m.

Registration Deadline: Three weeks prior to each class

Fees: $169 per registrant 

Construction U courses are for ABC members only! Learn more about membership in ABC of Wisconsin.                            


Program Overview

Critical Skills® is soft skills training developed by the construction industry for the construction industry. Critical Skills® topics are designed to generate honest and productive discussions employees and field leaders face each day. Each of the topics covers several key workforce issues facing construction and service contractors today.

Who Should Enroll

This program is for field-level employees and others who want to develop soft skills, including the ability to communicate effectively. All members of work crews can benefit as well, including journey-level workers, supervisors and employers.

Course Outline

Construction Communication

• The communication model
• Active listening
• Barriers to effective communication
• Listening to (and following Instructions)

Construction Teamwork

• Team or group?
• Learning from sports teams
• Team member styles
• The team leader’s role
• Building an effective intergenerational team

Written Communications

• Construction correspondence
• Helpful tips for filling out forms
• Reading skills in the construction workplace

Construction Professionalism

• Professionalism and follow through
• Traits of a construction professional
• Jobsite culture, respect, & personal responsibility

Construction Productivity

• Eight sure ways to lower job productivity
• Timeless solutions to solving productivity challenges

Associated Builders and Contractors of Wisconsin
5330 Wall Street, Madison, WI 53718

Phone: 800-236-2224 or 608-244-5883
Fax: 608-244-2401