Management Education
Critical Skills®
A course for members looking to grow their interpersonal skills
Explore construction management
ASSOCIATED BUILDERS AND CONTRACTORS
Program Overview
Critical Skills® is soft skills training developed by the construction industry for the construction industry. Critical Skills® topics are designed to generate honest and productive discussions employees and field leaders face each day. Each of the topics covers several key workforce issues facing construction and service contractors today.
Critical Skills® Registration
Critical Skills® is a one-day program offered throughout the year. In-house training is also available.
Registration Deadline:
Three weeks prior to each class
Class Times:
7:30 a.m. to 3:30 p.m.
Fees:
$169 per registrant
March 27, 2020 – CANCELLED
Collins Leadership Center, West Bend
April 3, 2020 – POSTPONED
ABC Training Center, Madison
Who Should Enroll?
This program is for field-level employees and others who want to develop soft skills, including the ability to communicate effectively. All members of work crews can benefit as well, including journey-level workers, supervisors and employers.
Course Outline
Construction Communication
- The communication model
- Active listening
- Barriers to effective communication
- Listening to (and following Instructions)
Construction Teamwork
- Team or group?
- Learning from sports teams
- Team member styles
- The team leader’s role
- Building an effective intergenerational team
Written Communications
- Construction correspondence
- Helpful tips for filling out forms
- Reading skills in the construction workplace
Construction Professionalism
- Professionalism and follow through
- Traits of a construction professional
- Jobsite culture, respect, & personal responsibility
Construction Productivity
- Eight sure ways to lower job productivity
- Timeless solutions to solving productivity challenges
